Business Features

Main Features of Web Hosting & Content Management

• Use SiteWalk to edit your web pages on the fly
• Use FTP to conveniently manage your website as easy as in any web host server
• Our Integrated customer database grows as customers inquire or interact with your website
• Make your content secure
• Share and syndicate any type of content using RSS
• Build communities using Forums, Blogs and collect customer comments on any type of content
• SEO integration into Google, Yahoo and Windows Live
• Sophisticated ready-to-go reporting, no need to add any codes to your web pages

Publish any type of Content

• Announcements, FAQ’s, Literature
• Set Release and Expiry dates on your content
• Make any type of content secure
• Share and syndicate any type of content using RSS
• Create micro-communities by allowing customers to comment on any type of content
• Create your own type of searchable content using Web Apps (All-in-One solution only)
• Create re-usable content snippets which you can use anywhere

Integrated Customer Database

• Grow your customer database every time your customers inquire or interact with your website
• Keep a history of all past customer inquiries
• Allow customers to view their past inquiries via secure "member only" areas
• Allow customers to keep their details updated via secure "member only" areas
• View on a per customer basis details on every action they have taken on your site
• Customize and extend the Customer Database to suit your business (All-in-One solution only)

Manage your Website and Web Pages

• Use SiteWalk to edit your website on the fly
• Use a Microsoft Word like WYSIWYG editor to edit web pages
• Use Module Manager to add business functionality without any programming
• Make web pages secure
• Archiving & Rollback for every web page and template
• Automatically creates a working copy of web page until you publish
• Apply content approval rules to any web page or template
• Use templates to maintain a consistent look and feel in your future pages
• Use FTP to upload and download web pages
• Work directly inside Dreamweaver using our plug-in Triangle

RSS

• Create an unlimited number of RSS channels
• Syndicate and share any type of content e.g. Blogs, Web pages, News and Announcements, FAQ’s etc
• Set update frequency of your RSS channels
• Reports on RSS usage and items selected from within a feed

Secure "Member Only" Areas

• Make any type of content secure (Web pages, Announcements, Blogs, FAQ’s, Forums etc)
• Manage your customers' access to any secure area
• Set expiry date for customer access to any secure area
• Easily E-mail login details to every customer in a secure area
• Report on customer logins to each secure area

Website Reporting

• Comprehensive reporting without having to add a single line of code to your web pages
• Geo-location reporting. See a map of the world.
• Our detailed visitors reporting includes new vs. returning, location, IP address, Spy Lens and more
• Detailed reporting on every type of content
• Search engine reporting, e.g. search phrases, when your site has been indexed and more
• Sophisticated customer reporting framework
• Filter on any system or custom field
• Save any report and run later
• Export any report to Microsoft Excel for further analysis

Web Form Builder

• Build customer inquiry web forms without requiring any programming
• Add any number of custom fields to your web form to suit your business
• Automatically captures and populates every inquiry in your customer database
• Use built-in business workflow framework to automate follow-up, set reminders and escalation rules. Choose to be notified via email and/or SMS.
• Report on web form submissions including custom fields and easily export to Microsoft Excel
• Allow customers to upload files within web forms
• Allow real-time credit card processing within web forms, e.g. process donations (All-in-One solution only)
• Allow refer-a-friend functionality within web forms
• Add Image Verification to web forms to stop spam submissions by bots
• Allow customers to subscribe to one or more campaign lists within web form (All-in-One solution only)
• Automatically subscribe customer to a Secure Zone upon submission of a web form
• Easily add web forms to any web page hosted
• Customize the landing page customers see after submitting an inquiry
• Customize auto responder E-mail(s) sent to customers after they make an inquiry

Build Communities with Forums

• Our all-inclusive solution allows you to create any number of Forums
• Set moderation levels on new customer posts
• Customers can subscribe to any thread and be notified when new posts are added
• Make any Forum secure
• Set release and expiry date on your forms
• Reporting will be provided on Forum usage
• Easy to use administrative interface for managing threads and posts
• Limitless customizability of Forums

Amplify Your Voice with a Blog

• Full Blogging platform
• Customers can leave comments on any Blog post
• Approve all incoming trackbacks
• Trackbacks to any other Blog
• Permalink
• Set release dates for Blog entries
• Tagging and Tag cloud modules
• Blog calendar module
• Recent Blog post module
• Blog post by month module
• Report on Blog post readership
• Integrated RSS channel for each Blog
• Make your Blog secure
• Limitless customizability of Blogs
• Ability to import WordPress or TypePad blog

Photo Galleries

• Our photo galleries allow you to create any number of photo galleries
• Easily add a photo gallery to any web page
• Add a description to any photo
• Customize layout and appearance of photo galleries

Ad Rotators

• Create any number of ad rotators
• Rotate images, HTML snippets or Flash objects
• Report on number of impressions, click-thrus for any period

Meta Data

• Built-in meta data framework
• Create your own meta data tags and easily add them to any web page

E-Commerce Features

Main Features of eCommerce

• Sell real products or E-Products
• Give individualized discounts to any customer for any catalogue
• Our integrated customer database grows as customers buy or interact with your Online shop
• Inventory Control
• Cross and up sell features
• Multi-currency support
• Sell Gift Vouchers
• SEO integration into Google, Yahoo and Windows Live
• Sophisticated ready-to-go reporting, no need to add any codes to your web pages
• Limitless customizability

Integrated Customer Database

• Keep a history of all past customer purchases
• Give loyal customers individualized discounts. You can apply a different discount for every catalogue and every customer
• Allow customers to view their past orders and even Re-download any E-Products previously purchases via secure "member only" areas (All-in-One solution only)
• Setup recurring orders and payments. Automatically E-mails invoices to customers
• Customize and extend the Customer Database to suit your business (All-in-One solution only)

Catalogues & Products

• Setup an unlimited number of Catalogues & Products
• Set Release and Expiry on any Catalogue or Product
• Sell E-Products and limit how many times and where they can be downloaded from
• Set product weight / volume for any product to control the shipping options that are displayed
• In addition to the 2 default images for every product, choose up to 10 preview images for any product. The system will automatically generate thumbnails
• Use Buy and/or Get-a-Quote option for checkout. Buy option will force customer to pay for goods. Quote option
• Make any catalogue secure (All-in-One solution only)
• Selectively hide prices. For any catalogue hide product prices on the public site and display for existing customers
• Configure the order in which catalogues or products are ordered (place popular products first)
• Use sophisticated product search module to allow customers to search by keywords, within a catalogue, within a price range and choose how they want the products listed
• Place any product On Sale. This crosses out the products retail price. E.g. was $199 now only $99.
• Collect customer comments on any product (All-in-One solution only)
• System utilizes Ajax technology for better customer experience

Easier Management of Your Online Shop

• For faster management use Import feature to manage your entire online shop including products, pricing, catalogues, grouping, inventory control and more from a single Excel file
• Export your entire product catalogue in one click. Make changes and re-imports
• Or use web-based interface to manage your Online shop

E-Commerce Reporting

• Sophisticated E-commerce reporting framework
• Sophisticated customer reporting framework
• Track sales and payments
• Track abandon rates and where customers abandon in Online shop
• Report on top Catalogues and Products. By amount or quantity sold
• Report on Shipping Options and popularity
• Report on Discount Codes and redemption
• Detailed visitors reporting includes new vs. returning, location, IP address, Spy Lens and more
• Geo-location reporting. See a map of the world
• Track usage for any catalogue or on an aggregate basis
• Track usage for any product or on an aggregate basis
• Save any report and run later
• Export any report to Microsoft Excel for further analysis

Customize your Online Shop

• Limitless customizability of the Online shop and the Checkout process
• Limitless customizability of invoice / quotes E-mailed to customers

Inventory Control & Drop Shipping

• Complete inventory control. Optionally hide products from shop if out of stock
• Allow any out-of-stock product to be pre-ordered
• Set re-order threshold and be notified when product stock level falls below a certain quantity
• Enable drop shipping on any product and automatically notify suppliers to fulfill customer orders

Multi-Currency Support

• Sell globally and provide convenience with multi-currency support
• Set prices for products in any currency
• Setup shipping options for various countries
• Setup tax codes for various countries
• Support for many payment gateways throughout the world

Sell Smart: Up sell, Cross sell and Product Grouping

• Group similar products together, e.g. By size or by color, Small shirt, Medium shirt, Large shirt
• Increase sales using Cross/Up sell by relating products together. E.g. relate shoes with matching wallet and belt.
• Display related products separately or as checkboxes so the customer can add them to cart at the same time as buying the main product
• Or use product attributes to create any number of drop downs to collect information from customers when they add products to the cart, e.g. Size, Color, Style, Gender

Affiliate Programs

• Setup any number of Affiliate Programs
• Report across an Affiliate Program or measure an individual affiliate's performance
• Reward your affiliates based on the actions the customers they refer make, e.g. purchases made (and amounts), inquiries made etc.
• Easily email Affiliate Program details to subscribers of an Affiliate Program

Gift Vouchers

• Create any number of Gift Vouchers with any dollar value
• Gift Vouchers can be redeemed to buy products in your Online shop

Payment Gateways

• Integrated with popular payment gateways throughout the world
• Offer COD / Check options at checkout
• Offer PayPal as a separate payment gateway
• Google Checkout
• Use Process Offline and process payment using existing POS system

Discount Codes

• Create any number of discount codes
• Set your own discount rates
• Set release and expiry of discount codes

Shipping Options

• Setup any number of shipping options for different countries
• Set minimum and maximum weight and volume restrictions for any shipping option
• Apply your tax code/rate to any shipping option
• Integrated with USPS, FedEx and Australia Post for real-time shipping charge calculation

Tax Codes

• Create any number of tax codes and rates for any country that you operate
• If within USA automatically apply relevant state tax rate at checkout to products and shipping charges
• Apply tax codes easily to products and shipping charges

XML Feeds

• XML feed of all products to use with 3rd party affiliate network such as ClixGalore

E-mail Marketing Features

Main Features of Email Marketing

• Choose over our conveniently pre-designed templates
• Custom loyalty based campaigns
• Integrated customer database that grows as customers subscribe or interact with your website
• Use the Customer Report Generator to dice and slice your customer database for better targeting and results
• Systems to increase E-mail deliverability and reducing spam

E-mail Marketing

• Send customized E-mails
• Setup Birthday Loyalty Campaigns, e.g. setup one campaign to automate saying Happy Birthday to your customers on their Birthdays
• Setup Anniversary based campaigns, e.g. based on previous holiday purchase, automate reminder in 6-months or 12-months
• Setup Multi-Part E-mail newsletter series. E.g. Customer signs up and receives issue 1 on sign-up, issue 2 a few days later, issue 3 a few days after that and so forth
• HTML or Text E-mails (HTML E-mails contain text version also)
• Send a campaign to any customer group or your entire customer database
• Preview your campaigns by E-mailing it to yourself or any one else before finalizing

Integrated Customer Database

• Grow your customer database every time your customers subscribe or interact with your website
• Centrally manage your customer's campaign subscriptions
• A full history of past campaigns sent to each customer including open rates, actions taken and links clicked
• Increase your sales by utilizing up to 5 anniversary dates for each customer, e.g. date of last holiday booked, date of last car service. Use loyalty campaigns to automate communication around these key events on a one-on-one basis
• Customize and extend the Customer Database to suit your business (All-in-One solution only)

Lists

• Create unlimited number of lists for better targeting and results
• Use customer report generator to dice and slice your customer database
• Easily add a subscription box to any web page and allow customers to subscribe to your newsletters
• Customize the landing page customers see after subscribing to your list
• Customize auto responder E-mail sent to new subscribers after they subscribe
• Double opt-in mechanism
• Be notified via E-mail every time a customer subscribes to a list

E-mail Marketing Reporting

• Track Open Rate of HTML E-mails
• Track Links clicked and most popular links (available for both HTML and Text formatted E-mails)
• For the first time track customer Actions e.g. customer made a purchase, customer made an inquiry etc. (All-in-One solution only)
• Track bounce rates
• Track customer un-subscriptions from your campaigns
• Live Feed
• Sophisticated customer reporting framework
• Filter on any system or custom field
• Save any report and run later
• Export any report to Microsoft Excel for further analysis

E-mail Deliverability & Spam Control

• Double Opt-In mechanism
• Unsubscribe link on all newsletters
• From E-mail address verification

Lead Management Features

Main Features of Lead Management

• Build any number of customer-inquiry web forms without any programming
• Easily add your web forms to a web page
• Use customizable business workflows to setup notifications via E-mail or SMS when customers submit inquiries
• Use the Customer Report Generator to dice and slice your customer database

Integrated Customer Database

• Grow your customer database every time your customers inquire or interact with your website
• Keep a history of all past customer inquiries
• Allow customers to view their past inquiries via secure "member only" areas (All-in-One solution only)
• Allow customers to keep their details updated via secure "member only" areas (All-in-One solution only)
• View on a per customer basis details on every action they have taken on your website
• Customize and extend the Customer Database to suit your business (All-in-One solution only)

Web Form Builder

• Build customer inquiry web forms without any programming
• Add any number of custom fields to your web form to suit your business
• Automatically captures and populates every inquiry in your customer database
• Use built-in business workflow framework to automate follow-up, set reminders and escalation rules. Choose to be notified via E-mail and/or SMS.
• Report on web form submissions including custom fields and easily export to Microsoft Excel
• Allow customers to upload files within web forms
• Allow real-time credit card processing within web forms, e.g. process donations (All-in-One solution only)
• Allow refer-a-friend functionality within web forms
• Add Image Verification to web forms to stop spam submissions by bots
• Allow customers to subscribe to one or more campaign lists within web form (All-in-One solution only)
• Automatically subscribe customer to a Secure Zone upon submission of a web form
• Easily add web form to any web page
• Customize the landing page customers see after submitting an inquiry
• Customize auto responder E-mails sent to customers after they submit an inquiry

Lead Management Reporting

• Sophisticated customer reporting framework
• Filter on any system or custom field
• Save any report and run later
• Export any report to Microsoft Excel for further analysis

Features Exclusive to All-in-One Solution

Web Apps

• A framework to create any type of content, e.g. job listings, real-estate listing, a car catalogue etc using a point-n-click approach
• Create any number of web apps (web applications)
• Use various modules to easily publish web apps on your website, e.g. all web apps, latest web apps, random web app, web apps within a classification and so forth
• Allow customers to search within any web app on your site. The system will generate a search form that matches the schema of your web app.
• Allow customers to submit, edit and delete web app items via your website. Optionally you can be notified when they do.
• Make any web app item secure
• Easily share and syndicate any web app items using RSS
• Allow your customers to submit comments on any web app item
• Report on web apps and drill down to see item usage
• For faster management use Import feature to manage your entire web app catalogue of items from a single Excel file

Bookings

• Allow your customers to book into events
• Automatically manage capacity
• Use built-in follow-ups framework to remind attendees of upcoming events
• Collect payments with bookings
• Customize the landing page customers see after booking
• Customize auto responder E-mails sent to customers after they have booked
• Sophisticated customer report generator allows you to generate and save booking-related reports

E-mail Accounts

POP E-mail

• POP3 E-mail. Use with Outlook, Thunderbird or any other popular E-mail program
• Web mail interface
• Unlimited Aliases for each mailbox
• Catch-all address
• Out of Office Auto Responder
• Mail Forwarding

Other Features

SEO

• Integrates with Google/Yahoo/Live sitemap. A daily feed of all content within website is produced for maximum exposure in the Search Engines
• Search Engine feed also includes catalogues and products (E-Commerce only)
• Search Engine Friendly URL’s. Catalogue and product names used in URL’s to maximize Search Engine friendliness (E-Commerce only)

Accessibility

• Web-based Admin
• FTP
• Import / Export options
• Work directly inside Dreamweaver using our plugin Triangle
• Extensive Web Services framework

Administrative Tools

• Easily add and manage Users and Roles
• Customize granular permission levels for a role
• Create your corporate taxonomy and assign content to various categories for easier publishing
• Customize and extend the Customer Database to suit your business (All-in-One solution only)

Business Workflow Engine

• Create and Build Business Workflows to automate follow-up
• Create single or multi-step workflows
• Be notified via E-mail or SMS
• Set SLA's (Service Level Agreements)
• Set duration and reminders for every step of the workflow
• Set escalation rules
• Setup 3rd party notifications to notify customers as you internally progress through a workflow
• Apply workflows to customer inquiries, orders and bookings as well as for content approval

Multi-lingual Administration Interface

Our Business Solution is conveniently available for our clients in the following languages

• English
• German
• Spanish
• French
• Swedish